“Care About You” adheres to a Policy on Governance and incorporating 24/7 Care. This framework adopted by “Care About You” means that we offer accountability for the quality of the service and standard of care that we provide to our service users – all day every day.
We are continuously looking for ways to improve the quality of the service being delivered by us.
Examples of how we strive to continuously improve the quality of the service being provided are, quarterly and annual reviews with our service users or more frequently if required.
We also carry out spot checks on the care being provided to our service users by our staff to ensure they are adhering to policies and procedures as well as following their clients individual support plans.
The Home Care Manager in each of our regions ensure that all our staff are selected through a structured hiring process ensuring that they are suitably qualified, garda vetted and suitable for delivering the required care to each service user. All care staff receive appropriate training including a comprehensive induction programme, patient moving and manual handling, personal care training before commencing employment with “Care About You”. Our company nurse also provides necessary training to care staff often within the service user’s homes.
Any other training needs identified for staff will be provided. Care staff have supervision meetings with their care manager and supervisor bi annually as well as annual appraisals. These allow identify opportunities for learning and support.
“Care About You” strive to ensure that adequate staff numbers are available to meet service needs including providing back up cover in case of annual leave, sick leave and other leave reasons. “Care About You” also offer a 24-hour emergency on call support line for our staff and service users whereby advice and support is available.
Make an Enquiry
If you are currently caring for a loved one and need some help, “Care About You” will carry out a free assessment on the type of care your loved one requires. Contact us and a member of our staff will be delighted to help. We offer a prompt and efficient response.